Sense 2 stuck on a red X

[ALEXSOTELIK]

I have the same problem, my sense 2 is stuck there and I cannot acces the menu. This is the third time this happpens, before it just fix it self but with erratic performance.

Moderator Edit: Clarified subject

[LZeeW]

@ALEXSOTELIK   You responded to an older post that was in a child's device forum.  I moved your post to the appropriate forum.

[MarreFitbit · Accepted solution]

Hi there, @ALEXSOTELIK. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Sense 2 is stuck on the red X. I understand your concern, I will do my best to help you with this! @LZeeW Thans for moving the post to the correct board. 

As per the description of your post, it appears that a firmware update failed to complete, causing what you're now seeing on the Sense 2 screen. 

With that said,  please try to manually sync your Sense 2 by tapping your profile picture >  your device image > Sync Now.  By doing this, a firmware update banner should appear.

If Sync Now doesn’t show an update banner, please tap your profile picture > your device image > Gallery. The app should show a popup to install the missing apps to install the missing apps and recover the device. If the firmware update banner does not show, press and hold the side button for 10 seconds until the Fitbit logo appears on the screen, then release the button. For more information please visit How do I restart my Fitbit device?

If none of the above works, please do a manual factory reset: Press and hold the button for about 8 seconds until the screen turns off and vibrates. When you feel the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.