Sense 2 stuck on the Fitbit logo

[Pamelyn]

My main screen on the watch does not show the time. It shows the four symbols in the corners, but not time. 

Moderator Edit: Clarified subject

[Guy_]

Hi @Pamelyn - you may have entered the double press shortcut screen, as a first step try simply pressing the button or hold for 10 seconds to restart the watch, if necessary 

If it continues try changing clock face in case it has a problem.

[MarreFitbit]

Hi there, @Pamelyn. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that the screen of your Sense 2 is not working properly. I understand your concern, I will do my best to help you with this!

The issue is likely caused by a failed sync or a faulty clock face. As @Guy_ has suggested, please try to do the following troubleshooting steps:

1. Sync your Sense 2 with the Fitbit app:

- From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
- Tap the device they want to sync.
- Near the bottom of the page, tap Sync Now.

2. Restart your device as suggested here.

3. Change the clock face:

- With your device nearby, in the Fitbit app, tap the Today tab and then devices icon and then your device.
- Tap Gallery and then the Clocks tab.
- Browse the available clock faces. Tap the clock face you want and then Install.

4. Sync your Sense 2 with the Fitbit app again.

[Bobthebuilder86]

I am having this same problem and I have tried restarting it. The Fitbit just opens back up to the symbol and it is frozen on that symbol.

[MarreFitbit]

Hello, @Bobthebuilder86. Welcome here! I'm sorry to hear that you're having issues with your Fitbit device. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. 

Thanks in advance.