Sense 2 stuck on the Fitbit logo

[Pamelyn]

My main screen on the watch does not show the time. It shows the four symbols in the corners, but not time. 

Moderator Edit: Clarified subject

[Guy_]

Hi @Pamelyn - you may have entered the double press shortcut screen, as a first step try simply pressing the button or hold for 10 seconds to restart the watch, if necessary 

If it continues try changing clock face in case it has a problem.

[MarreFitbit]

Hi there, @Pamelyn. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that the screen of your Sense 2 is not working properly. I understand your concern, I will do my best to help you with this!

The issue is likely caused by a failed sync or a faulty clock face. As @Guy_ has suggested, please try to do the following troubleshooting steps:

1. Sync your Sense 2 with the Fitbit app:

- From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
- Tap the device they want to sync.
- Near the bottom of the page, tap Sync Now.

2. Restart your device as suggested here.

3. Change the clock face:

- With your device nearby, in the Fitbit app, tap the Today tab and then devices icon and then your device.
- Tap Gallery and then the Clocks tab.
- Browse the available clock faces. Tap the clock face you want and then Install.

4. Sync your Sense 2 with the Fitbit app again.