Sense 2 turned off

[rhondajannaylor]

Screen went black even though fully charged. When hold it comes on , flashing , then big red X :cross_mark: and goes off again. 

R Naylor.

Moderator edit: updated subject for clarity

[MaCrisGBFitbit]

Hello @rhondajannaylor!   Welcome to our community forums!

I'm sorry to hear that your Sense 2 turned off and a red X appeared on the screen. 

When you open the app, do you see any updates available for your Sense 2? If you don't see any messages, please go to the Watch faces tile on your app to check for any pending updates pop messages. 

After verify please try a restart pressing the left button for 12 seconds. 

[Rron]

When I restart my Sense 2 I always get a red X. I was told that the red X is because Sense  2 does not support Wi-Fi 5G only 2G. If I wait a few minutes, it always reboots anyway.

[rhondajannaylor]

I have updated version. I’ve restarted. Screen is black

[MaCrisGBFitbit]

Hello @rhondajannaylor!  Thanks for your reply. 

We have tried all possible steps through this channel to try to resolve this issue. My best suggestion is that you contact technical support directly, as they have more tools to provide you with the appropriate follow-up.  

@Rron please verify if your app shows any FW update message, if you don't see any messages, please go to the Watch faces tile on your app to check for any pending updates pop messages. 

[Rron]

There is no FW update available

[MaCrisGBFitbit]

Hi @Rron!  Thank you for your reply. 

 Since the provided steps didn't seem to work for your specific situation I can recommend you to contact our Support team since they have more tools that might be helpful for your case.