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Sense 2 vibrates but won't turn on

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‎12-14-2022 20:39 - last edited on ‎12-19-2022 11:12 by Fitbit Moderator

‎12-14-2022 20:39 - last edited on ‎12-19-2022 11:12 by Fitbit Moderator

My Sense 2 is showing fully charged on mobile app, vibrates when I press the button, but have a black screen, for more than 12 hours on charge now, after it says to install the update, it is still updating and can’t locate my fitbit with bluetooth either.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎12-14-2022 20:40

‎12-14-2022 20:40

Bought it beginning of October 2022

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‎12-15-2022 14:18

‎12-15-2022 14:18

Hello, were you able to find a resolution? 

 

If not, contact fitbit support directly in either a chat or over-the-phone so someone can step you through some troubleshooting steps:

 

https://myhelp.fitbit.com/s/support?language=en_US

 

Take care,

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