Sense 2 will not charge

[FarmerDylan]

I noticed my watch was dead after I charged it overnight. I figured it had just come unconnected. I’ve now tried to plug it in to different charging blocks and it doesn’t seem to charge. I’ve read about cleaning the little holes in the back of dead skin and everything. It will vibrate when I hook it up and then turn on for a second but then nothing. I just purchased this less than a year ago and only keep it charging on my desk so I’m not sure what could be the issue. As it is now my practically new watch is not on and charging does not work.

Moderator Edit: Clarified subject

[LizzyFitbit]

Welcome to the forums, @FarmerDylan.

Thanks for taking the time to troubleshoot your Sense 2, and I'm sorry for the inconvenience this has caused. Given this situation, I went ahead and contacted our Support team, but I was told that you already have a case created. I'm glad you're receiving assistance and please reply back to them if you have a question regarding your case.

[trishc82]

Take a look at your charger there are 4 prongs and the 1 on the left has probably retracted so it no longer makes contact with the watch. This is a defect that has been occurring for YEARS. I have to by a new chargers every year or so.

[LizzyFitbit]

Hi there, @trishc82.

Thanks for joining this thread and sharing your insights. I understand your point and appreciate you for letting me know about your Sense 2 charging cable. While this isn't the type of experience that we want you to have, I'm glad you were able to sort this out on your own. Please know that our team keeps working to improve our devices and accessories, and your input is a big part of the process.

If by any chance that happens to you again, don't hesitate to let us know or get in contact with our Support team for further assistance.

[Rompers]

How do we open a case with Fitbit customer service?  I'm having the same issue and have tried all the trouble shooting steps without any success.  My watch is less than a year old.

[LizzyFitbit]

Hi there, @Rompers.

I'm sorry the same happened to your Sense 2, and thanks for the steps that you've tried on your own. I was going to help you get in touch with our Support team, but I noticed you already have a case created. Your case is in good hands, so please keep an open communication with our team as I'm sure they'll continue helping you with this situation.