Sense 2 will not connect to Pixel 6a for setup update

[Rednero]

I setup a recently received and successfully set up a fitbit Sense 2. One the first day of wearing it, I noticed that it would turn off after5-15 minutes, needing the button to be pressed to turn it back on. I restarted the watch, unpaired, repaired, force stopped the app, uninstalled and reinstalled the app, and the issue persisted. Then I factory reset the Sense 2. Now when I try to set it up again, I get a warning, "Trying to connect....Make sure your phone is near your fitbit" warning when in the updating portion of the set up. This update worked the first time. I tried the methods above several times and then applied the following method

• Unpair your Sense 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Sense 2.
• If there is no connection, restart your Sense 2.
• Once your Sense 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 
  
  to no avail; the issue persists. Is there anything else to try or is it time to return?

[Guy_]

HI @Rednero - the fault in the new V4 Fitbit App doesn't seem to allow setting up the same watch again, it could be done in the v3 version.

In the above steps try to remove any occurrence of the watch so that the App sees it as a brand new watch rather than a reinstallation

• remove all Bluetooth entries for the watch and toggle Bluetooth off/on
• after removing the device from the Fitbit App account
• logout of the Fitbit App
• swipe off the active window
• and in Android clear the storage cache and force stop it before restarting the phone.
• turn off any other devices running the Fitbit App and any other Fitbit devices
• after restarting the phone login and wait a minute
• restart the watch with the button and wait again
• then run the setup, hopefully it will see it as a new watch and install it.

[Rednero]

@Guy_, thank you for the recommended procedure. Unfortunately, the issue persists. 

[Guy_]

@Rednero  - thanks , I'll raise it with a moderator to see if they can recommend a work around to the fault with the new v4 Fitbit App.

You can always chat via the Fitbit App, Help & support section, Contact Customer support.

[Rednero]

@Guy_  - Thank you again! I will contact customer support; a step I should have taken first 😉!