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Sense 2 will not connect

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‎07-31-2024 20:03 - last edited on ‎08-02-2024 15:19 by Fitbit Moderator

‎07-31-2024 20:03 - last edited on ‎08-02-2024 15:19 by Fitbit Moderator

New Sense 2 will not sync.  Doesn’t show up on list of bluetooth devices, even after shutting down and restarting everything.  Does anyone have ideas?

 

Moderator edit: clarified subject.

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‎08-02-2024 15:10 - edited ‎08-02-2024 15:17

‎08-02-2024 15:10 - edited ‎08-02-2024 15:17

A warm welcome to the forums @Rdaun00. 

Thank you providing the details regarding your Sense 2. 

Please, remove your watch entries from Bluetooth then toggle Bluetooth off/on pausing a while to let the process end and start fully.

In the Fitbit App, run "set up a Device" choose your watch and replace. You'll find "Add new device".

Confirm that you have followed the points listed here: Why can't I set up my Fitbit device?

Please let me know which phone are you using.

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