help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense 2 with a red X

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-02-2025 17:22 - last edited on ‎09-02-2025 19:30 by Fitbit Moderator

‎09-02-2025 17:22 - last edited on ‎09-02-2025 19:30 by Fitbit Moderator

My sense 2 was on and charged I tried to add exercise and it rebooted Fitbit.  Once it came up it told me to sync.

I have uninstalled and reinstalled Fitbit app.

I have done a soft reboot on my watch. I have tried 30 times in the last 10 hours. I can not get it to sync

1000062038.jpg

 

Moderator edit: clarified subject.

Best Answer
0 Votes
5 REPLIES 5

‎09-02-2025 18:50

‎09-02-2025 18:50

Welcome to the community forums @Corey9999. 

Thank you for providing the details about this issue with your Sense 2 and for trying to fix it on your own. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

Best Answer

‎09-08-2025 17:37

‎09-08-2025 17:37

Mine did that today, then it asked me to update. It took about 15 minutes to update and works now. Hopefully your issue is the exact same, easy fix.

Best Answer

‎09-08-2025 19:09

In response to Jonnie_O

‎09-08-2025 19:09

They had to replace my watch.  Thankfully it was under warranty, but it was only 2 months old.

Glad yours worked out.

Best Answer

‎09-09-2025 12:27

In response to Corey9999

‎09-09-2025 12:27

Mine is having the exact same issue. I only got it in March. Did you still have the receipt? Unfortunately I don’t have mine since it was a gift. I’ve emailed the support team, how long did it take to get sorted? I use my Fitbit everyday and I feel lost without it on! 

Best Answer

‎09-09-2025 17:02

In response to Avocadococonut

‎09-09-2025 17:02

Welcome to the forums @Jonnie_O. Thanks for letting us know about how did you solved it! I'm sure it's going to help other users. 

@Corey9999. Thanks for the response. I'm sure that Support makes their best in order to help you.

Hi @Avocadococonut. A warm welcome to the forums. I hope you receive a response from the Support team soon. Feel free to continue communicating with them using the case number provided to you.

Best Answer