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Sense 2 won't charge

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‎06-06-2023 20:38 - last edited on ‎06-08-2023 17:53 by Fitbit Moderator

‎06-06-2023 20:38 - last edited on ‎06-08-2023 17:53 by Fitbit Moderator

About 2 -3 months ago it became difficult to make the charger connect and stay connected to the Fitbit.  Now it won't connect at all.  This plus the fact that it would occasionally  completely discharge the battery in 6 - 8 hours for no apparent reason.  If this is the best fitbit has to offer I'm never buying anything from them nor would I ever recommend the brand to anyone else.

 

Moderator edit: format. 

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‎06-07-2023 02:51

‎06-07-2023 02:51

Welcome to the Fitbit community, @DickZ!

Sad to hear that you're having issues with your Sense 2. Whenever you're going to charge your device, please make sure that the charging contacts and the contacts on it's charging adapter are clean.
To get more information on why your device probably isn't charging please have a closer look here:

 

Why isn't my Fitbit device's battery charging? 

Talahthas, Fitbit Community Council
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7

View best answer in original post

Best Answer
3 REPLIES 3

‎06-07-2023 02:51

‎06-07-2023 02:51

Welcome to the Fitbit community, @DickZ!

Sad to hear that you're having issues with your Sense 2. Whenever you're going to charge your device, please make sure that the charging contacts and the contacts on it's charging adapter are clean.
To get more information on why your device probably isn't charging please have a closer look here:

 

Why isn't my Fitbit device's battery charging? 

Talahthas, Fitbit Community Council
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎06-08-2023 12:39

In response to Talahthas

‎06-08-2023 12:39

Check the pins on the charger, is one of them not sticking out? 

Best Answer

‎06-10-2023 13:16

In response to Rich_Laue

‎06-10-2023 13:16

Welcome to the Fitbit Community, @DickZ. I'm sorry to hear that your Fitbit Sense won't charge.

Thank you for your advise @Talahthas, @Rich_Laue.

Does your charging cable charge with moving it or it doesn't charge at all?

Andrea | Community Moderator, Fitbitp>

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