Sense 2 won't connect to Bluetooth

[Unfantome123]

Ever since the latest system update a few weeks ago, my sense 2 will not connect to Bluetooth. I've tried to reboot my phone and the watch and force stop. None of those have worked and It won't pair to Bluetooth, the name doesn't even show up. I'm pretty frustrated as I'm paying for a service I'm not getting. Any suggestions on what I can try?

[Unfantome123]

I will add that sometimes the sense 2 shows up on Bluetooth but it won't pair when I try 

[Guy_]

Hi @Unfantome123 - you may need to remove your watch entries from Bluetooth then toggle Bluetooth off/on pausing a while to let the process end and start fully.

In the Fitbit App, run "set up a Device" choose your watch and replace.

This may be a temporary fix as the new V4 Fitbit App can lose connection but generally a watch (and even phone) restart will get it to sync again.

[Unfantome123]

Could not find a tab for "set up a device". 

Nothing i have tried has worked. I can't remove the watch from the Bluetooth pairing as it's not showing it being paired and won't pick it up when I try to pair a new device. 

[Guy_]

@Unfantome123 - on the Fitbit App Device page look for"Add new device"