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Sense 2 won't keep the correct time

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‎02-09-2023 13:25 - last edited on ‎02-12-2023 10:21 by Fitbit Moderator

‎02-09-2023 13:25 - last edited on ‎02-12-2023 10:21 by Fitbit Moderator

Anyone else as frustrated with me that I bought a brand new Sense 2 WATCH and it can not consistently give me the corre t time if the Bluetooth is left off for more then an hour? 

It is a SMART WATCH! The fact that it can't give me the correct time if it's not syncing with my phone which isn't always near me is upsetting.

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎02-09-2023 17:44

‎02-09-2023 17:44

There are a lot of things about the S2 that are undesirable. Especially compared to the original Sense. 

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‎02-09-2023 19:56 - edited ‎02-09-2023 19:58

‎02-09-2023 19:56 - edited ‎02-09-2023 19:58

Hi @MarjPer  - if the time wanders by more than a few seconds per day when not synced the watch is faulty.

 

It should keep good time without a phone throughout a day.

 

Get it replaced under warranty where you bought it.

 

But to make sure it is not something else, try changing the clock face, and try restarting it, or even doing a factory reset, though this is unlikely to fix it.

Author | ch, passion for improvement.

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0 Votes

‎03-05-2023 05:20

In response to Guy_

‎03-05-2023 05:20

Hello! The time is consistently off by several minutes, one time it was 15 minutes off. I purchased through fitbit but they will not send a replacement just tell me to do the same troubleshooting over and over. 

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