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Sense 2 won't keep the correct time

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‎08-10-2023 04:08 - last edited on ‎08-14-2023 12:11 by Fitbit Moderator

‎08-10-2023 04:08 - last edited on ‎08-14-2023 12:11 by Fitbit Moderator

I bought a Sense 2 and I am not connected to my phone app for 1 day and the watch does not keep time. I contacted the support and they told me that if I am not constantly connected to the phone app then it will not keep time. I think customers should be informed that fitbit watches can not keep time for 1 day when not continually syncing to a phone


Moderator Edit: Clarified subject

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‎08-11-2023 19:23

‎08-11-2023 19:23

Hi @Not_Funny - your watch should be replaced as it is faulty if it loses more than a few seconds per day.

There is no obligation to have it synced all the time and none of my watches lose more than a few seconds when only synced every 5 days or so.

Author | ch, passion for improvement.

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