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Sense 2 won't show HR data consistently

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‎07-20-2023 05:00 - last edited on ‎07-27-2023 14:53 by Fitbit Moderator

‎07-20-2023 05:00 - last edited on ‎07-27-2023 14:53 by Fitbit Moderator

I have had my sense 2 for just over a month and it currently lacks consistent data for HR, stress and sleep on the watch.  I've had to restart it this morning for it to begin reading my HR again.  I bought the Sense to replace my Versa 2 as it needed restarts multiple times a day to read HR and provide accurate data for sleep.  Please resolve this issue.

Moderator Edit: Clarified subject

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‎07-26-2023 06:24 - edited ‎07-27-2023 15:24

‎07-26-2023 06:24 - edited ‎07-27-2023 15:24

Good to see you back in the community @AStarshine.

Thanks for providing the details regarding your Sense 2 and all the steps that you already did.

Please, let me know if you have restarted the device as suggested in here. 

In addition, please follow the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading, this has been useful to other users who have experienced something similar. 

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