Sense 2 won't show SpO2 data

[walker2girl]

When I log into my account, there is Sp02 data; however, it is not showing on the actual Fitbit.  How do I fix this?  Thanks!

Moderator edit: updated subject for clarity

[Rich_Laue]

Hello @walker2girl. To see this data, you need to install one of the SpO2 watch faces.

[walker2girl]

I have it installed. Do I need to re-sync?

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Thank you. I do have an Sp 02 watch face installed on my Fitbit. The watch face says "not installed".  Further help, please?

[ManuFitbit]

It's good to see you participating in the community @walker2girl.

Thanks for sharing with us the details regarding your Sense 2.

Please, keep in mind the following:

• Your device doesn’t retroactively measure your SpO2 values. When you start using Fitbit SpO2, you’ll see dashed lines until after your next sleep session.
• You must get at least 3 hours of quality sleep. Data is only collected when you’re still. If you move a lot during your sleep or the sleep session is too short, you might not get SpO2 data.
• Charge your Fitbit device to make sure it’s able to collect data throughout your entire sleep session. Note that you may have to charge your Fitbit device more often when using an SpO2 clock face or app.
• You must sync your Fitbit device with the Fitbit app before the clock shows your SpO2 data. Note that it may take around an hour for your SpO2 values to appear after you sync your device. For troubleshooting syncing, see Why won't my Fitbit device sync?
• Turning off any SpO2 clock face or app permissions can cause the feature to stop functioning. For instructions on adjusting permissions, see How do I install and manage apps on my Fitbit device?
• Your Fitbit device must be able to consistently track your SpO2 data:
  • Wear your device slightly higher on your wrist.
  • Make sure your device is in contact with your skin.
  • Your device should be snug but not constricting.
  • Tattooed skin can impact the accuracy of the red and infrared sensors on your Fitbit device.

For more information, see How do I track blood oxygen saturation (SpO2) with my Fitbit device?

Thanks @Rich_Laue for your helpful information.

[walker2girl]

Thank you. It seems that there is no Sp02 tracker for a Sense 2

[Rich_Laue]

Yes the Sense 2 has SpO2 and can read your oxygen saturation. See page 43 of your user manual. 

[ManuFitbit]

@walker2girl, thanks for response and the feedback.

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

Thanks @Rich_Laue for your help.

[walker2girl]

Thank you! I was unable to add the Sp02 application until I joined Premium.

[ManuFitbit]

Perfect! Glad to know that @walker2girl.

Have a nice day!

[Dopovo]

No, it's not perfect. @ManuFitbit are you saying that now also SpO2 is falling under paywall?