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Sense 2 won't sync and has Fitbit logo

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-12-2023 07:00 - last edited on ‎04-13-2023 15:22 by Fitbit Moderator

‎04-12-2023 07:00 - last edited on ‎04-13-2023 15:22 by Fitbit Moderator

started unable to sun. Now the diamond symbol is on the watch and nothing else.

 

Moderator Edit: Clarified subject

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0 Votes
8 REPLIES 8

‎04-12-2023 21:47

‎04-12-2023 21:47

Hi @McClarey - the watch will need to be working properly to sync. 

 

Try a restart by holding the button for 10 seconds till it vibrates and the logo appears again and allow to start, then sync.

 

If it happens again try changing the clock face.

Author | ch, passion for improvement.

Best Answer

‎04-13-2023 01:17

In response to Guy_

‎04-13-2023 01:17

Thankyou tried that. They are now sending me a replacement.

Sent from my iPhone
Best Answer

‎04-13-2023 15:40

In response to McClarey

‎04-13-2023 15:40

Hi there, @McClarey. @Guy_ Thanks for your help.

 

@McClarey That's great news! I'm glad you're about to receive a replacement and thanks for your efforts. In case you have some spare time, Iet me invite you to visit our Health & Wellness board where you can find inspiring stories and start your own topics.

 

I hope we can get you back on track soon.

Best Answer

‎04-24-2023 02:19

In response to LizzyFitbit

‎04-24-2023 02:19

I have the same problem. The versa 2 (3 years old) does not charge and does not sync.
It only shows the diamond symbol.

Holding the button for 10 seconds does not help. Then nothing happens.
What else can I do?

Best Answer

‎04-24-2023 02:56

In response to Albert.v.O

‎04-24-2023 02:56

Had the same problem. I was sent a replacement.

Sent from my iPad
Best Answer

‎04-24-2023 06:24

In response to McClarey

‎04-24-2023 06:24

That won't help, after 3 years no more warranty.

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0 Votes

‎04-24-2023 09:12

In response to Albert.v.O

‎04-24-2023 09:12

Sorry, I was lucky to be still in warranty.

Sent from my iPad
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0 Votes

‎05-23-2023 16:53

In response to McClarey

‎05-23-2023 16:53

Hi there, @Albert.v.O.  @McClarey Thanks for getting back and sharing your experience.

@Albert.v.O I'm sorry this happened to your Versa 2 and thanks for the steps tried prior to posting. Because this shouldn't be happening, I went ahead to check your details and it seems you already have a case created. Rest assured our Support team will continue helping you with this matter, so please keep an open communication with them.

Best Answer