Sense 2 won't sync

[JennyC1]

Only had my sense 2 since Christmas and keeping having to restart it because it won’t sync when pulling the screen down or when going into the main screen in my account to sync …keeps taking me to the help screen …have now reset weekly please help 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @JennyC1. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Sense 2 before reaching out. 

In addition to the steps you've done, please try the following in the order listed:

• Unpair your Sense 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Sense 2.
• If there is no connection, restart your Sense 2.
• Once your Sense 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Sense 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.