02-06-2023
19:57
- last edited on
02-10-2023
17:44
by
LizzyFitbit
02-06-2023
19:57
- last edited on
02-10-2023
17:44
by
LizzyFitbit
In the run mode on exercise the watch does not record heart rate zones or active minutes. Help Desk says it's a system fault so everyone must have the same issue?
Please let me know. Thanks
Moderator Edit: Clarified subject
02-07-2023 01:19
02-07-2023 01:19
Do you have any heart rate recorded? Does the green light flashes at the bottom side of the watch? You may have the following issues:
a) sensor isn't working (green light probably wouldn't flash)
b) you run but don't elevate your HR enough (or the sensor doesn't detect it) to get AZM and reach zones
First case a) isn't common. That would mean hardware failure.
Case b) is quite common as Sense 2 HR tracking during exercise is very poor when it comes to accuracy.
02-07-2023 02:40
02-07-2023 02:40
02-07-2023 03:50
02-07-2023 03:50
@PKing66 no. My issue is just inaccurate HR during running (or other activities) which results in incorrect AZM etc.
02-10-2023
18:14
- last edited on
12-27-2023
05:59
by
MarreFitbit
02-10-2023
18:14
- last edited on
12-27-2023
05:59
by
MarreFitbit
Hi there, @PKing66. @t.parker Thanks for stopping by to help our member.
@PKing66 Thanks for the detailed information, and getting in touch with our Support team. Because you already have a case created, I went ahead to check your details and it seems our team already provided you with more information via email. They've specialized tools that will allow them to continue helping you, so please keep an open communication with them.
02-13-2023 09:29
02-13-2023 09:29
02-21-2023
16:52
- last edited on
12-27-2023
05:59
by
MarreFitbit
02-21-2023
16:52
- last edited on
12-27-2023
05:59
by
MarreFitbit
Hi there, @PKing66.
Thanks for getting back with these details. I understand where you're coming from and I'm sorry you've had this experience. We're constantly working to improve our devices and services, and the input we receive from our members is a big part of the process. I appreciate your feedback and please follow up with your email case should you have any further questions.