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Sense 2 won’t turn back on after shutdown

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‎10-17-2022 14:16

‎10-17-2022 14:16

I shutdown my sense 2 and now it won’t turn back on. I’ve tried resetting it, but it just flashes the logo then a Red Cross appears on the screen. I’ve tried disconnecting, resetting, holding down the button but no luck. 
Has anyone had this and can help?

thanks guys

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2 REPLIES 2

‎10-17-2022 15:14

‎10-17-2022 15:14

Try putting it on the charger and then resetting see if that works. Good luck to you.

Best Answer

‎10-18-2022 11:07 - last edited on ‎07-25-2023 03:56 by Fitbit Moderator

In response to moviediva

‎10-18-2022 11:07 - last edited on ‎07-25-2023 03:56 by Fitbit Moderator

Welcome to the forums, @Katybsims. @moviediva Thanks for stopping by to help our members.

@Katybsims Thanks for the details, as well as the time taken in troubleshooting your Sense 2. I went ahead to check your information and it seems you already have a case created with our Support team. I'm glad they're helping you and please make sure to keep an open communication with them. Have a good day! 😊

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