Heart Rate Variability

[Ze1]

HRV is not recording. Support's only suggestion was to do a factory reset losing all my parameters and a lot of data. Very disappointing. It seems to be their answer to everything. This watch is a DOWNGRADE on the old Sense by the way. 

[RonaldM]

Hi Ze1, any luck with getting your HRV back? Doing a factory reset (Update, Restart, and Erase) will clear all your personalised settings on your Sense 2, but all synced data will still be visible on your Fitbit app.

[Ze1]

There is no Update offered for Sense 2 . I have tried several restarts. I
have also cleared Cached data, rebooted the mobile 'phone, etc. I have not
attempted to Erase all my personalised setting and try a factory reset. That
will be a lot of trouble to save the settings somewhere and one by one
retype them in. Why would a factory reset work??? What is it will do that
would make a difference. I would need to be very convinced to try something
so time consuming. Is this a case of the advice always being try a factory
reset even if there is no reason behind that?



Regards



Ze

[rbittman]

What do you see on Health Metrics? Is the HRV graph just blank? Do the other metrics display correctly?

I should note that the HRV recorded on my Fitbit Sense 2 (and the previous Versa 3) seems either incredibly inaccurate or else I'm near death. I have tested my HRV using a Polar H10 chest strap plus the EliteHRV app and my HRV is normal for a person of my age and gender. Therefore, I no longer really pay attention to the HRV score on Fitbit; I don't think they put much attention into that metric, unfortunately.

[Dwuuds]

Compared against my polar H10, my Inspire HR that is literally corroding at the charging points, gives a significantly more accurate reading than the Sense 2. Good stuff.

[Ze1]

Yes it is blank and says No Recent Data across. The Breathing rate also does
have no data. The problem with not recording some of these is that lots of
things do not work because of that: No readiness score. No exercises that
involve breathing. No Relax etc.



Basically you end up with a smart watch that counts steps. Even that it only
recognises walks or runs towards the middle of the exercise and irritatingly
starts the time and there is no way of using the watch for anything else>
Cannot even see the time or look at steps taken. I have to change my
settings so it does not attempt to recognise walks etc. In that respect it
is also worse than my old Sense.



Possibly the only thing better is the battery. Early to tell.



Not really an upgrade!!!



Cheers



Ze

[Ze1]

Pity!

[rbittman]

Note that, with a factory reset, you do not lose all of your settings. You do lose access to Fitbit pay (easy enough to reestablish) and to Alexa (very easy to restart this), but I think that's it. All of your preferences about what is turned on and off seem to be recorded at Fitbit, so they are not lost. At least, that's been my experience. I think I did lose one thing that was weird though: it reset my Active Zone Minutes to the previous value (I had recently increased it); that was easy to retype though. So, I know it's been a few days, but if you have not gotten a fix yet and want to try a reset, I'd go ahead and do it. Be sure to Sync the watch before doing it though.

[Ze1]

Thanks for this info. It is strange that the FitBit support member on their
Chat line did insist that I would lose all my settings .



I will try and find a way of doing a Factory Reset.

[rbittman]

Reset is located in Settings. Swipe down to reach Settings. Scroll to Factory Reset. It seems scary but it really isn’t.