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Sense 2 won't turn on

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‎06-13-2023 05:27 - last edited on ‎06-13-2023 06:46 by Fitbit Moderator

‎06-13-2023 05:27 - last edited on ‎06-13-2023 06:46 by Fitbit Moderator

My Sense 2 won't turn on after being charged. I have held down the button for over 30 seconds and still nothing.  The app says it is 99% charged.  It will not sync.


Moderator Edit: Clarified subject

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‎06-13-2023 06:50

‎06-13-2023 06:50

Hi there, @jzmccoy. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Sense 2.

As per the description of your post, it seems your Sense 2 is having charging issues. With that being said, please see Why isn't my Fitbit device's battery charging? 

Nevertheless, I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

I've moved your post to the Sense 2 board for organization purposes.

Maria | Community Moderator, Fitbit


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