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Sense 2 won't turn on

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‎03-15-2024 03:18 - last edited on ‎03-15-2024 11:17 by Fitbit Moderator

‎03-15-2024 03:18 - last edited on ‎03-15-2024 11:17 by Fitbit Moderator

My fitbit won't start even when I put the charger in.

What sould I do?

 

Moderator edit: clarified subject.

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2 REPLIES 2

‎03-15-2024 03:47

‎03-15-2024 03:47

Welcome to the Fitbit community, @henry.c!

Sad to hear that you're having an issue with your Sense 2.
As there is a chance that there's something wrong with charging your device, please have a closer look here for possible troubleshooting as a first attempt to get things fixed:

Why isn't my Fitbit device's battery charging? 

You might also try restarting your device by holding it's button for around 10 seconds until you'll hopefully see the Fitbit logo on it's display.

 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎03-19-2024 08:45

In response to Talahthas

‎03-19-2024 08:45

Hi, welcome to the Fitbit Community forums, @henry.c. @Talahthas Thanks for all your recommendations. 

Thank you for sharing all these details about the inconvenience you've been having with your Sense 2 and for confirming that you already tried a few troubleshooting steps.

I've been informed that you were able to get in touch with the Customer Support team for further assistance with this. In this case, they will let you know how to proceed.

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