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Sense showing battery with strike through

Hello,

I have a Fitbit Sense 2. Purchased in November 2023. I am now having charging/battery issues. My clock face is randomly showing a battery icon with a strike through it. 

I have tried resetting, factory resetting & removing the device from my Fitbit account but the icon keeps coming back. I am using a Fitbit brand charger. 

The battery will show are the same percentage for a day or so & I reset to update & the percentage might increase. I am using an android phone also.

Any help is greatly appreciated. I will be disappointed if the device only lasts a year & a half. Thank you 

Emma

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3 REPLIES 3

Hi @EmmaMB, welcome to the Fitbit Community! It's great to have you here!

Let me help you with the battery issues you are experiencing with your Sense 2. Thank you for the troubleshooting you have already tried.

Some of the status indicators appear on the screen of your device to inform you about relevant information about your device.

It seems the icon you see is a phone with a slash over it. For more information about status indicators see our help article How do I navigate my Fitbit device? > Sense 2 and Versa 4 > Understand status indicators

If you are findong trouble with the connectivity of your device, see  Why won't my Fitbit device sync?

If you do have some battery life issues, see Extend your Fitbit device's battery life

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Hi David,

I had contacted customer support as I did not get any reply here. They are arranging a replacement as my Fitbit os still within warranty.

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Hi @EmmaMB, Thank you for your response.

I'm glad to hear you were able to get in contact with our Fitbit support team and they are offering a solution for you.

The customer service support is the most appropriate channel to request assistance as they have better resources to do it. The community is useful too and is a great source to start searching for a solution.

We remain at your disposition for any additional information. Our primary goal is to ensure an excellent experience with our Fitbit products and services.

Don't hesitate to come back and participate in the community. That's how the forums grow!

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