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Sent Fitbit Back And They Said They Didn’t Receive

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‎10-12-2022 15:46

‎10-12-2022 15:46

Did anyone send back a Fitbit and been told they didn’t receive it?  I sent my sense 2 back and they got the band I ordered, but not the actual Fitbit.  I’m so upset right now,

Best Answer
4 REPLIES 4

‎10-12-2022 17:46

‎10-12-2022 17:46

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎10-12-2022 18:21

In response to Odyssey13

‎10-12-2022 18:21

Thank you!

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‎10-12-2022 21:58

‎10-12-2022 21:58

Yeah I had to jump through hoops to get my refund. They saw tracking showed it was delivered. One operator said they were OVERWHELMED with RETURNS... Wonder why..

Best Answer

‎10-13-2022 06:43

In response to bkushner

‎10-13-2022 06:43

Did you deal with them through messages or did you have to call to get your refund?  They contacted me through email and I responded twice to them yesterday, but so far haven’t heard anything today.

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