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Settings screen on Sense2

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‎03-07-2024 14:09

‎03-07-2024 14:09

the buttons in the settings screen are not working so I cannot change any of the settings.

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4 REPLIES 4

‎03-07-2024 15:15

‎03-07-2024 15:15

Hi @lidzau

Have you tried restarting your Sense 2 by holding the button on the side for around 10 seconds? You will see the fitbit logo and the device will restart. Check to see if the settings are now working. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎03-08-2024 00:24

In response to N8teGee

‎03-08-2024 00:24

Tried that.  No success. Regards Ian

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‎03-08-2024 02:51

In response to lidzau

‎03-08-2024 02:51

That's strange. Is the touch screen working at all? Does it register other touches and swipes? 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎03-08-2024 20:18

‎03-08-2024 20:18

Hi @lidzau - if you have restarted the watch and still when you pull down on the watch face and click Settings, you can't get into any of the Settings tiles, check when you pull down that all icons are also off.

If so, the Settings app is corrupted and a factory reset will be required.

You can always chat via the Fitbit App, Help & support section, Contact Customer support for help with that via the button.

Author | ch, passion for improvement.

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