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Situation with Sense 2 band when swimming

Saturday - last edited 4 hours ago by Fitbit Moderator

Saturday - last edited 4 hours ago by Fitbit Moderator

My $250 device fell off my wrist while swimming in the bay after only getting to wear it for 3 weeks! Fitbit says "Unfortunately, your product doesn’t meet the replacement requirements of our warranty policy." Thanks for nothing Fitbit! You would think a watch advertised to be worn for athletic workouts would have a secure band. Mine is laying at the bottom of the ocean.

 

Moderator edit: edited title to clarity.

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4 hours ago

4 hours ago

Hello, @Pknights, welcome back to the Fitbit Community.

Thanks for letting me know this situation in regards to the band of your Sense 2 when swimming. I know how frustrating it is to lose a device you rely on daily. I appreciate the information you gave me about your interaction with support.

Currently our policy specifically covers hardware defects only. However, I'll share your feedback with our team so we can continue improving our products. Thanks again for reaching out and sharing your experience.

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