Sleep tile won't show data on Sense 2

[t.parker]

I wouldn't know. For me, it looks like this:

The watch synchronized many times today. I see my activities, readiness etc. But no sleep. Oh, well... Fitbit.

Moderator Edit: Clarified subject

[Guy_]

@t.parker  - have you checked the Fitbit App version, must be 3.72 or later perhaps?

[t.parker]

@Guy_ oh, come on 🤣 Asking me a question like that? But answer is 3.73.

[Guy_]

@t.parker - on Android 3.51.1 it won't populate the watch sleep and weather won't work but it does after 3.72 which is normal to some extent as the former has no logic for it but curiously it still syncs the data to the phone ok.

Which seems to indicate the watch has less processing capability than it's predecessors.

[LizzyFitbit]

Hi there @t.parker. @Guy_ Thanks for the help.

@t.parker Because you're having a different experience with your watch, I've moved your posts to a new thread. Thanks for bringing this to our attention, and the picture provided. Just to confirm, does the sleep data appears eventually during the day? Or is the tile always saying no data yet? Also, when did this start to happen?

If you haven't done so, let's try reconnecting your watch to the Fitbit app:

1. Forget your Sense 2 from the Bluetooth settings.
2. Turn off other Bluetooth connections nearby.
3. Open the Fitbit app, tap your profile picture > Set Up a Device.
4. Select your Sense 2, tap Replace Device and follow the on-screen instructions.
5. Wait a few minutes and check if the sleep data appears correctly.

[t.parker]

@LizzyFitbit it still happens. I managed to sync everything many times (including workouts) but not sleep data. Eventually, it does sync but it takes most of the day. Yesterday, I checked around 4pm, there was no data and around 7pm it was finally synced (but it did sync instantly after my noon run). Today, 1pm and still not synced. No sleep data in Today app either. I tried rebooting, logging out/in from the app, and replacing the device. I'm not sure exactly when it started happening because I noticed it when was checking something else in response to another user's post. I usually don't check anything on the watch because anyway it sends me back to the mobile app for details. But it seems to be a quite consistent sync issue for sleep data. I may tie it to a recent Android app update but can't be sure 100% unless I could revert back to the previous version. It might be it worked like that for weeks but I was just not aware.

[t.parker]

@LizzyFitbit now it's even worse, the Readiness doesn't sync in the watch's Today app. I can see it in the mobile app, not in Today app on watch ("No score, Please wear your device" 🙄

[LizzyFitbit]

Hi there, @t.parker.

Thanks for sharing the steps that you've tried, as well as sharing more details about this situation. I understand how you're feeling as the details shouldn't take too long to be updated on your watch. Given this situation, I've requested a case on your behalf so you can receive further assistance from our Support team. They'll send you an email with more information, so please keep an eye on your inbox.

[SunsetRunner]

I'm having this exact problem with my Sense 2.  Fitbit gave me a replacement and I'm still having the issue.  Very frustrating.  I think I should return it for a full refund and go with another fitness watch.  Disappointing. 

[LizzyFitbit]

@SunsetRunner Welcome to the Community Forums.

Thanks for joining this thread and letting me know you're having the same experience with your Sense 2. Because you had a case before, I've requested a new case on your behalf so our Support team can review your details and see what can be done for you. Please keep an open communication with them.

[Alegzander]

I have the exact problem. How do I fix this?

[LizzyFitbit]

Welcome to the community forums, @Alegzander.

Thanks for joining this thread and because your post didn't mention, may I know if you've tried the steps suggested in my previous post? If not, please give them a try and keep an eye on your watch to see how it behaves in the next few days.

[WinnieMT]

Same problem here. 

[LizzyFitbit]

Welcome to the community, @WinnieMT.

Thanks for letting me know about your Sense 2. To look into this, please make sure to exhaust the troubleshooting steps suggested in my previous post, make sure the Fitbit app is updated and sync your watch afterward to see if your sleep data updates this time.

[Kylee44]

Same problem. Nothing helps. 

[LizzyFitbit]

Hi there, @Kylee44.

Thanks for joining this thread, and for your efforts while working on this matter. I understand you've tried some steps, but please confirm if you've exhausted the ones suggested above.