Step count off/steps taken away retroactively

[sportsgirlV]

I was traveling this past Saturday and was pleasantly surprised when I got off the plane and my Fitbit steps were up to 13,000 plus. It’s not a huge deal, but I had a pretty long 10,000+ step streak going (more than three years) and had I known that count was inaccurate, I would’ve kept walking. 
Today, when I got my weekly report, it indicated I did not meet my 10,000 step goal on Saturday. I scrolled back through the app, and my step count had gone back to 8,200+ for the day. I blame Fitbit. How can steps be counted and then taken away? Has anyone had this issue before? Now I can’t trust anything I see.

Also, it’s 8:50 AM my time, and I just looked at my steps. They have recorded I met my 250 steps goal for the second hour, which isn’t until 9 a.m. It also indicates I did not have enough steps in the 8 a.m., but that hour isn’t even finished. Seems like something is way off.

[PPerryman]

Mine freezes without warning and stops counting steps, and if you reset it to get it working again you lose a chunk of steps

[Guy_]

Hi @sportsgirlV - did you check in the Fitbit App, device (connected to) page if your phone is also connected to your account, then remove it?