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Steps went from 6k to 482k

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‎01-17-2024 13:33

‎01-17-2024 13:33

I got my new watch today, set it up and my steps went from 6k to 482600. I’ve tried deleting the app, logging out the app, disconnecting the watch from the app, restarting the watch but nothing is happening and I’m now at 486k which is wildly inaccurate. How can this be fixed? Thanks 

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‎01-30-2024 07:16

‎01-30-2024 07:16

Hi, welcome to the Fitbit Community forums, @Jmcl85.

Thank you for sharing all these details about the inconvenience you've been having with your Sense 2 and for confirming that you already tried a few troubleshooting steps.

I've been informed that you were able to get in touch with the Customer Support team for further assistance with this. In this case, they will let you know how to proceed.

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