Tracking walk stops randomly when started from Sense 2

[Jackie_O]

1)If I start tracking a walk from my Sense 2, it just randomly stops tracking the walk. I've tried it with and without the app running on my phone, while mappng a walk on my phone, with auto-detect on/off, etc. Nothing seems to make a difference.

2)Even with auto-detect set to ignore in the app, it still does auto-detect walks while tracking and then I end up with multiple walks when there was really only one.

Any help would be appreciated!

[five8s · Accepted solution]

Many people (myself included) have this issue, the exercise app crashes when the sense 2 syncs with the Fitbit app. The interim solution is to disable Bluetooth on your phone so that the sense 2 cannot sync but this means you are without Bluetooth if you need it for eg music during your workout.

[squawk7600]

This happens to me too, even though I turned off auto detect. And today, it did something else. I put my Sense 2 on the charger while I stepped out for a few hours. Came back and saw it decided to track exercise while I wasn't even wearing it. On the app, it showed a really weird and random route for that phantom walk. I didn't turn the tracking on. That's not as frustrating, disappointing or de-motivating as the device randomly stopping tracking in the middle of exercise. For the money they charge for it, they should be more vigilant about these problems. I don't speak for everyone, but I'm just speculating that the typical person who shells out the premium dollars for the top shelf device probably cares a little more when it dismisses or not even acknowledges their workout efforts.