Training sessions disappearing

[PumaBaby01]

Hi!! Starting from this week the Fitbit app started to “delete” some training sessions: I had a running session on Monday that was correctly recorded but suddenly disappeared yesterday. Today also the session of Tuesday disappeared from the log. Is somebody experiencing the same issue?

By the way, the mindfulness session synchronisation is also impossible (they randomly appear/disappear in the app.)

[sashasimone]

Hi there!

It sounds like you’re experiencing issues with both workout sessions and mindfulness tracking. Here’s what you can try to resolve these issues:

1. Update the App: Make sure you’re using the latest version of the Fitbit app. Updates often fix bugs and sync issues.

2. Restart Your Device: Restart both your Fitbit device and your phone to refresh connections.

3. Sync Manually: Open the Fitbit app, go to your device settings, and select “Sync Now” to force a sync between your device and the app.

4. Check for Data Storage: Ensure there’s sufficient storage on your Fitbit device and phone.

5. Reinstall the App: Uninstall and then reinstall the Fitbit app to resolve any potential app issues.

6. Clear Cache: If you’re using an Android device, clearing the app cache can sometimes help with syncing problems.

If these steps don’t resolve the issue, please let me know for further assistance. I’m here to help!

Best,

Sasha 

[camiwac]

I have the same issue. started around the same time. If i go back to mondag or tuesday, they reappear, but then they dissapear again. I have tried all of the above. What else can i do?