Unable to access Sense 2 Gallery tab

[Davoz]

I have a Sense 2 and suddenly I am unable to go to the gallery on the phone app, to tweak some of the apps that I have loaded on the watch. It keeps telling me that there is no internet connection which is wrong. There was an item like this from 2 years ago but it's closed. I have tried all the suggestions on that item with no success. I have rebooted my server, I have turned the watch off and restarted it. I haven't deleted the phone app because I'm concerned about losing data from all of the apps that I have loaded on my watch.

Moderator Edit: Clarified subject

[Davoz]

I have also updated the phone app because there was an update in the Google store. No effect on my problem.

[Guy_]

Hi @Davoz - this was a server side issue, curiously only affecting Android users.

Also Health Metrics has been having trouble getting the display information from the servers

[Davoz]

Yes, nothing to do with my phone or my watch. 

Thanks for the message as it confirmed what I had worked out which is that the problem was on Fitbit's side of things. 

Fitbit's software is hopelessly out of date. Embarrassingly bad. 

I love what the phone does for me in terms of helping me to track my life and lead a better life but Fitbit's system is appalling. 

Fitbit is clearly going to ride their existing system into the ground. At some point they will stop servicing it completely and we will all have to buy some other kind of smartwatch.

[MarioSFitbit]

Hi @Davoz and welcome back to the forums. 

I appreciate your message, and I'm sorry to hear that you are experiencing this issue regarding the access to Gallery tab. 

Could you please confirm the make and model of your phone, as well as the operating system you use and its version? 

[Davoz]

I have a Samsung S22 and it is running Android 14.