Unable to connect to app

[gabmatei]

Hi there,

I bought a Sense 2 last week and I'm very excited about using it. Everything worked well, however I travelled over the weekend and because the time on the watch did not update to my new travel zone (automatic in the app), I decided to uninstall and reinstall my Fitbit app.

Now it is impossible for me to connect through my app - I receive the verification code on my phone and when I put it in, it says "unable to connect, try again later". Same message later and the next day. I was able to connect with the same code on a browser.

ANY SUGGESTIONS? I did an Android system update (prompted by my Samsung phone) three days ago.

Thanks so much!

[LokeAa]

This is a known issue with Samsung. These steps should fix the problem:

"Phone Settings" :

•   Connections → More Connections  → VPN If any VPN is listed, remove it, or set it to "none"
• Connections → More Connections  → Private DNS Set it to "Automatic", or "None"

[gabmatei]

Thank you for your response, much appreciated. Made the changes and restarted my phone but exactly the same issue sadly. When putting in the code received, "unable to connect, try again later"...

Is there a customer service I can contact? It's hugely frustrating to have had my Fitbit for 10 days and unable to use it for 5...

Thanks again!

[LokeAa]

Take a look at my answer to another user with the same issue.

[gabmatei]

Ok. Thank you so much!