For anyone unaware or unaffected, when setting up your Sense 2's Device Lock, you could run into the issue of being unable to type anything past the first digit. This of course makes it impossible to meet the 4-digit PIN code requirement, rendering this feature of the Sense 2 useless. Moreover, features like Google Wallet require the Device Lock to be enabled, meaning you would be effectively unable to utilize anything that requires you to first set this up. With the explanation of the problem out of the way, let's get on to the fix.
This issue plagued me for a few days. There's very little talk of it online, and it seemed like no one had an answer. It's such a silly issue, but it was an impossible barrier. Thankfully, after much difficulty, annoyance, and frustration, I've found a solution. The solution was incredibly simple the whole time, and just as stupid as the problem was in the first place. You wanna know what this insanely easy solution was?
Hold the numbers as you type them.
I'm serious. That's it. That's literally all you have to do. A massive UI failure on Google/Fitbit's part solved by simply pressing the buttons a little longer than you otherwise would. No support person from either Fitbit or Google could tell me that. No one on these forums or any other corner of the internet could tell me that. All I can say is I hope this answer saves some other poor soul the trouble this caused me. Fitbit, in the meantime, please work towards making this no longer an issue in the first place.
Best,
Cade
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
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