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Sense - Won't charge

yesterday - last edited an hour ago by Fitbit Moderator

yesterday - last edited an hour ago by Fitbit Moderator

My tracker won't charge. When I put it on the charger, the Fitbit logo shows up, but the device won't charge and stays frozen on that screen. I have done a hard shutdown and restart multiple times, but the logo comes back up. The app can't find my device and shows the battery at 0%. Praying this isn't the end of it's life. Any help is appreciated. 

 

Moderator edit - updated subject for clarity

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6 hours ago

6 hours ago

Hi @Swimbikerunner, welcome to our Community!

Thanks for describing me your situation and for the steps you´ve already tried.

Let me recommend you the following article that I hope can be helpful for your situation: Why isn't my Fitbit device's battery charging?

I also recommend you to check if you have the latest version of the app available like indicated here: Update your Fitbit device. 

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