Sense - Won't charge

[Swimbikerunner]

My tracker won't charge. When I put it on the charger, the Fitbit logo shows up, but the device won't charge and stays frozen on that screen. I have done a hard shutdown and restart multiple times, but the logo comes back up. The app can't find my device and shows the battery at 0%. Praying this isn't the end of it's life. Any help is appreciated. 

Moderator edit - updated subject for clarity

[HorareyFitbit]

Hi @Swimbikerunner, welcome to our Community!

Thanks for describing me your situation and for the steps you´ve already tried.

Let me recommend you the following article that I hope can be helpful for your situation: Why isn't my Fitbit device's battery charging?

I also recommend you to check if you have the latest version of the app available like indicated here: Update your Fitbit device. 

[Swimbikerunner]

This was no help. 

[HorareyFitbit]

Hi again @Swimbikerunner, welcome back.

thanks for sharing those updates with me I really appreciate it. Since the provided steps were not helpful for your specific situation I recommend you to contact our Support team since they have more tools that might be helpful for your situation. I share you a link where you can select how you want to contact our Team. Support.