Workout data not saving?

[penbee]

Went out for a run and sense 2 not showing the steps, distance, or record of workout at all - missing 4km from my distance total for the day. Has recorded the active mins due to raised HR but nothing else. 

[Racheljarv]

Same thing happened to me, I manually logged the workout twice and it cleared all the data both times. 

Moderator edit: word choice

[alexthecat]

@penbee and @Racheljarv according to the Fitbit Status Dashboard there was an interruption of service this morning. It appears to be resolved now. If you're still having issues, try restarting your Fitbit and your mobile device..

[Racheljarv]

Despite restarting my phone, deleting and reinstalling the app, logging out and in, device on and off, it will not log my workout from this morning. It deletes within 20 seconds of it being manually input. 

[alexthecat]

@Racheljarv it seems that Down Detector is still showing a potential problem with the Fitbit app. I don't have any other troubleshooting advice for you, because I think this is an issue on Fitbit's end.