01-21-2024 07:34
01-21-2024 07:34
exposed to MRI and Sense 2 quit working
Best Answer01-21-2024 09:33
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
01-21-2024 09:33
@Elizabeth49 Many types of electronic devices can be damaged by the very strong magnetic field in an MRI, including smartwatches. I think you're out of luck.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
01-21-2024 09:50
01-21-2024 09:50
Best Answer01-21-2024 22:40
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
01-21-2024 22:40
Hi @Elizabeth49 - it may need charging and as the watch might have been demagnetised the charge cable may no longer connect properly.
You can try holding it in place or take the charge cable with you for the next MRI !!
The hospital shouldn't allow patients to wear anything metal during an MRI - this has happened to other users also and is a common question/issue if you look in the forums for "MRI".
Author | ch, passion for improvement.
Best Answer01-27-2024 08:29
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
01-27-2024 08:29
@Guy_ wrote:You can try holding it in place or take the charge cable with you for the next MRI !!
I hope you are being facetious, since you next comment correctly advises that patients shouldn't bring any ferrous metal into an MRI suite. If you aren't being facetious, an MRI can't repolarize magnets.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
01-27-2024 15:57
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
01-27-2024 15:57
As mentioned, the technician should have made you take the watch off.
Your best choice is to go through warranty
Best Answer