3rd Sent Warranty Replacement Isn't Working

[Iain_L]

Great, I thought, my 3rd warranty replacement has arrived. Let’s start again.

Downloaded the app, charged the watch, left it plugged into the charger, logged into my Fitbit account, paired to Bluetooth, and watched the battery level drop to 81% whilst the software update hung at 5% and the watch kept losing connection. Not quite sure how close it wants me to be when it tells me to keep my watch close.

Deleted the app from my phone, and installed it on my iPad. Found it, connected it via Bluetooth, started the update, and it simply fails again.

This is the third replacement for a premium product that got stuck in a continuous boot loop after 6 weeks.

I am just totally fed up now as since the beginning of December last year, I have had 4 watches in total, and had just 6 weeks of use. If any Fitbit moderator reads this, how do I get my money back?

Moderator edit: updated subject for clarity. 

[Iain_L]

Great, I thought, my 3rd warranty replacement has arrived. Let’s start again.

Downloaded the app, charged the watch, left it plugged into the charger, logged into my Fitbit account, paired to Bluetooth, and watched the battery level drop to 81% whilst the software update hung at 5% and the watch kept losing connection. Not quite sure how close it wants me to be when it tells me to keep my watch close.

Deleted the app from my phone, and installed it on my iPad. Found it, connected it via Bluetooth, started the update, and it simply fails again.

This is the third replacement for a premium product that got stuck in a continuous boot loop after 6 weeks.

I am just totally fed up now as since the beginning of December last year, I have had 4 watches in total, and had just 6 weeks of use. If any Fitbit moderator reads this, how do I get my money back?

[Odyssey13 · Accepted solution]

Hi @Iain_L  you'll need to get with customer support directly. https://myhelp.fitbit.com/s/support?language=en_US 

Not really sure how it will go for you, but they are the ones who can tell you any options available at this time.

[AndreaFitbit]

Thanks for getting back to us and I'm sorry to hear that your warranty replacement isn't working @Iain_L.

As @Odyssey13 mentioned, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. You can check the Return Policy.

Thank you for your advise @Odyssey13.

Keep on visiting the forums.