help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

A big fat red cross

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-21-2021 08:32

‎04-21-2021 08:32

So my Sense is showing a big fat red cross on the screen with the text “ Data not cleared Sync & try again. I have no idea how to get past that. It happened after “Cindy” in support told me to make a Factory Reset. 
can anyone please help me. 
I can’t get into the live chat again and they aren’t responding on Twitter 

Best Answer
1 REPLY 1

‎04-21-2021 10:15

‎04-21-2021 10:15

Hi, no problem, follow a standard installation as your watch is now like a new watch and needs to be added.

 

Have a look at the advice given here

In the phones Bluetooth forget or unpair the device

 

In the phone Fitbit App

Click on profile photo [top left]

Device photo [middle left]

Click on remove icon [top right]

Restart the watch

Click + Set up a device

Follow the installation instructions

Author | ch, passion for improvement.

Best Answer
0 Votes