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Active zone minutes dramatically reduced!

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‎04-08-2021 11:34

‎04-08-2021 11:34

Got new Sense last week to update Versa with a failing screen.  Usual set up problems, but active zone minutes have dramatically reduced from approx 80 a day to around 20., with no change to activity regime. Is this a software issue or other know problem.  

My wife runs an identical set-up on an iPhone 11 and she has no issues?

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‎04-26-2021 04:26

‎04-26-2021 04:26

I too am seeing a dramatic reduction in zone minutes while maintaining the same workout program. 

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‎04-28-2021 08:43

‎04-28-2021 08:43

I have been having issues the past couple of days where it is only showing 2 minutes of activity, when I know have done at least 15 or 20 minutes. Especially when you view my Heart rate which is tracking the entire time. It is just very frustrating. I just want to get credit for what I am doing. Or my Heart rate is below zones. I wear my watch fairly tight on my wrist, so this should not be happening. 

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‎04-28-2021 11:35

In response to mchermann30

‎04-28-2021 11:35

I noticed the same thing.  In fact, when I do some cycling it shows (say) 30 Active Minutes in the details, but doesn't make it to the dashboard.  The last couple of app releases are very buggy.  When I enter 100 grams of (say) chicken breast, it shows 10,000 calories.  I have to exit the app and come back in an try again.  Eventually it works.

 

The Fitbit app is a bit of a mess.... It has never been polished and seems to be getting worse.  I have no complaints with the Sense really, but the two need to work together flawlessly, and it's not the case.

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‎04-28-2021 11:53 - edited ‎04-28-2021 11:54

‎04-28-2021 11:53 - edited ‎04-28-2021 11:54

This might be related to Sense's inability to accurately sense heart rate. It seems like a big problem raised repeatedly by the community that remains unaddressed by Fitbit. If the device doesn't detect that your heart rate has risen, the activity doesn't count toward active zone minutes. Just got a Sense and it's very disappointing.

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‎12-23-2021 20:40

‎12-23-2021 20:40

My zone minutes are infuriating some days. Yesterday 66 zone minutes, today exact same walk but only 12 zone minutes and today I probably walked faster if anything! Makes me so angry!!!

 

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‎01-17-2022 13:24

In response to LorraineRafa

‎01-17-2022 13:24

Update - I managed to fix this problem by resetting and cleaning my Fitbit and wearing a sweatband below it so that it doesn't keep slipping down my wrist. My zone minutes are good everyday now.

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‎06-06-2022 00:48

‎06-06-2022 00:48

Hello, I have the same problem since moving from charge to Versa 3. Is there any solution to this? Thank you 

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