Add A Device not loading?

[NikomiBlue]

Has this happened to anyone before?

My watch has been having issues staying connected to my phone, and sometimes I need to delete it and add it again on my app.  But for two days now, the page for Add New Device is not loading. Just stays blank or has a perpetual loading circle. Already restarted my phone. 

Any suggestions?

[Guy_]

Hi @NikomiBlue - unfortunately versions of the V4 Fitbit App are prone to syncing and other issues but the remedies may be simpler than removing the watch and worth trying first.

Such as holding the watch button again for 10 seconds till it vibrates or goes blank and wait for the logo to appear & start and / or toggling Bluetooth off / on.

Or in your case & in general try Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Make sure there are no other devices running the Fitbit App switched on.

Login and see if the add watch now works, or if added, that syncs restart working.