Announcing Sense Update OS 5.3 (44.128.6.12)

[FitbitCommunity]

This update should now be available to all customers! If you have any difficulty updating, make sure you are following the directions in this article, and then provide as many specific details as possible in your post so that we can assist.

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Update 11/7

We are continuing to roll out this firmware for the Fitbit Sense, and expect more users will see it as available. This is a progressive rollout, and all customers can expect to have it within a few weeks. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. If you don't see the option to update, don't worry - you'll have it soon!

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Update 10/27

We’re excited to announce that a firmware update for Sense will be available soon!  Some of you may already have this update available - if you installed it, let us know what you think!

If you don’t see the update yet, that’s expected. Check the Fitbit app in a few days, and you’ll see a message when you can install the update. We expect everyone to receive the update in the coming weeks. We appreciate your patience while we get this update to all of our customers. 

Did you know that we gradually release our updates? We do this to make sure everything is working just right for you. Sometimes we find an issue and it might take a little longer than expected for everyone to get the update. While you might see suggestions on how to “force” an update, we ask that you don’t try any of these workarounds. Most of the time the update won’t be available and you can lose data or encounter other difficulties. The best way to get the update is to be patient and wait for the update banner to appear in the Fitbit app.  

WHAT’S NEW AND FIXED

You can find release notes here.

HOW DO I UPDATE?

You can find step-by-step instructions for updating your Sense here. 

We recommend updating your Sense over a home Wi-Fi network as this can greatly reduce the time it can take to get set up. For more information on connecting your Sense to Wi-Fi, check out this article. 

If you run into difficulty updating please review these troubleshooting tips. 

We’re interested in hearing your feedback on this update! Let us know what you like! If you encounter unexpected behavior during or after your update, please post the details below.

[Irish57]

Yes, I posted both workouts since the update and did your “typical and go
to” fixes. This has only occurred since update. It is not corrected! What
else Fitbit, I grow very weary of updates to fix an issue that causes
another issue!

[mummer18]

Ever since the update I've had an annoying white dot on the top center of my clockface. It also puts a black shadow over the date. It's poor design. Anyone know how I get rid of it. I think it had something to do with notifications which I have turned off.

[Tgisele]

@LizzyFitbit Thank you for acknowledging that there is a problem with the Heart rate. It would go a long way if someone from Fitbit would give an update. It is very frustrating to pay $300.00 and have it not work properly, but even more frustrating that the issue has been ignored. It does make me feel better, that you have acknowledged it again. 

[Tbrhbs]

I installed the update today on my sense and now the heart rate / calories burned is not functioning on my Exercise tracking. So frustrating! Please advise on how to fix. 

what was the update supposed to do anyway???

[Irish57]

Agree, agree!

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Exact same problem since the update!

[Guy_]

Hi,  try restarting your watch.

If it doesn't help, it may simply be a clock face issue.

If you are not already using a Fitbit clock face try switching to one to see if it corrects it.

[Anouschy]

@LizzyFitbit I manager to reconnect. Thanks for your help!

[Qlqlp]

Even after update to OS 5.3.

I've tried just the spo2 clock face, just the spo2 app, both, uninstalls/reinstalls.

I've adjusted strap as recommended and tried on both sides of my wrist.

Still not working.

It has recorded about 2 nights of data in the last week or so so it has the potential to work. Disgraceful that this still doesn't work properly. Any suggestions? Thanks! 

[SunsetRunner]

I had 5/5 ECG inconclusive readings (which to me look fine if compared to old ones) after the firmare update!!!!

[LokeAa]

Try again is my advice. You can get an inconclusive reading if your hand moves slightly, or if you you are a bit stressed out (according to Sense)..

[SunsetRunner]

I had a bike ride coming to work. Therefore yes not 100% relaxed but it never gave me this issue before. It does work now, which probably means straight after an exercise would not work at its best, but as I mentioned never had such problem in the past, it would say normal rather than inconclusive. Maybe they have made it more reliable? Who knows.

Sent from iPhone

[SunsetRunner]

@SunsetRunner , have you read "Inconclusive" in the ECG report on the phone, or just on the watch?

 A couple of weeks before this last update, it happened to me, for the first time, that the watch showed Inconclusive, but their reports on PDF showed "Normal Sinus Rythm". Yes, in both times that happened, part of the ECG had a bit of background noise, but most of the ECG graphs looked normal.

[SunsetRunner]

In both. Although the ecg in the pdf looked similar to previous ones stated as "normal".
It is probably due to the fact that my heart beat was still in the 110 ish area due to the 3 miles of biking in ten mins . Maybe in the past I hadn't noticed it, maybe I had, but right now it seems like the app can read it properly. My BR is still missing in my health metrics tho.

Sent from iPhone

[mummer18]

It's the same default clock face I've been using since I for the sense.and I tried restarting. Its been since the update  thanks for trying to help.

[SunsetRunner]

Maybe you are right about the 110sh heart rate, @SunsetRunner . That also happened with me several times on that HR range, other times not.

[SunsetRunner]

When in doubt, I use the excellent Fibricheck phone app, also available in other Fitbit devices, not Sense. It never failed me.

[SunsetRunner]

@SunsetRunner thanks for such info, but I only have a sense. And it's enough , too many bugs. Regards  

[Clove6060]

Please upload a pic so we can see what you are talking about. 

Is the white dot present when the watch is restarting? If so that would suggest a dead pixel or dust under the screen. 

Also have you tried changing the clock face then changing it back to your troubled one? See if it goes away.

If all else fails. Return it for replacement where purchased. 

[scaddenp]

Despite previous thread claiming problem was fixed, my wife is only getting SPO2 showing up intermittently in health trends. It shows fine on the watch. Why on earth is SPO2 so hard to sync (it is always one day late on mine) when others work fine?

[DenGer]

Keep getting message lost Bluetooth pairing