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App and device show different Readiness score

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‎10-02-2024 13:25 - last edited on ‎10-08-2024 09:06 by Fitbit Moderator

‎10-02-2024 13:25 - last edited on ‎10-08-2024 09:06 by Fitbit Moderator

The dailyform (?) value on the watch and in the app differ (52/95 e.g). I already tried restart and reinstall.

Moderator edit:  updated subject for clarity

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4 REPLIES 4

‎10-03-2024 14:29

‎10-03-2024 14:29

@Varmen , A warm welcome to the Community! Thank you for your report. 
Our team is investigating this and will work on a solution afterwards. 

I've sent you a PM. Let me know if you don't receive it. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎10-08-2024 00:59

‎10-08-2024 00:59

Just chiming in to say that I've had this exact same issue for the last week (today the scores are just 1 apart but the last few days the apo has shown values well above 70 and the watch has shown values below 20).

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‎10-08-2024 09:55

In response to Winterbay

‎10-08-2024 09:55

@Winterbay , Thank you for your message and report. 

I've sent you also a Pm. 
I'll be expecting your reply . 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎10-09-2024 11:57

In response to Winterbay

‎10-09-2024 11:57

Customer support:

Unfortunately, this is partly a technical issue and we're sorry that you
still have these difficulties. We recommend that you wait for Fitbit app
version 4.27 as soon as it becomes available. This version will be released
by October 8.
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