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Band end piece is stuck on Sense

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‎01-30-2023 21:18 - last edited on ‎02-07-2023 16:32 by Fitbit Moderator

‎01-30-2023 21:18 - last edited on ‎02-07-2023 16:32 by Fitbit Moderator

I have had my Sense since April 2022 and it has been good. Today the band let go, & having trouble removing the band end piece from the watch. Are there any fixes? Cheers Bob

 

Moderator Edit: Clarified subject

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‎02-07-2023 16:34 - last edited on ‎12-14-2023 06:51 by Fitbit Moderator

‎02-07-2023 16:34 - last edited on ‎12-14-2023 06:51 by Fitbit Moderator

Hi there, @BobAd.

Thanks for bringing this to our attention, I'm sorry this happened to you. Given this situation, I've requested a case on your behalf so you can receive further assistance from our Support team. They'll get in touch with you via email, so please keep an open communication with them.

I hope we can get you back on track soon.

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