The Fitbit Community

Disappointed with sense

After getting the burn I updated it to the new version wore it for 2 days and after incident I don't trust that watch and I gifted it to my relative

Sense charger issues regularly

Every 4month my sense1 charger cable issues how ever I have complaint many time to customer care they not responding I have use last 2year my sense 1 and it's have only charger cable issues 6 times not charger issues facing and not using my sense 1 d...

Resolved! Sense - Readiness Score updates

Is anyone else experiencing this due to the Readiness Score updates? Or is it just dying all of a sudden? So frustrating I’ve been a Fitbit users for a long time. Will Fitbit send a replacement device? Moderator edit: updated subject for clarity.

Resolved! The correct strap for Sense?

My second of the 2 straps that came with my Fitbit sense has now broke .. ( not the problem). Getting the correct replacement is proving to be a far bigger issue than I thought. One side of my Fitbit’s strap slots, seems to match every replacement I ...

Does metal band with magnetic clasp affect Sense?

Does a metal watch strap with a magnetic clasp affect the watch at all? I have heard that it affects some Samsung watches. Does anyone have one that they have been using? Moderator Edit: Clarified subject and updated label

Sense screen got shattered

I bought this product assuming it was for sport but from my review with the most minor impact of a tennis ball the screen shattered. While the product is nearly fresh bought, and the customer service refused to fixed or replace Moderator Edit: Clarif...

Why is the small, round band piece detachable? Fitbit Sense

I have a Fitbit Sense and recently the small, round piece that I hook into my band to adjust the size has been coming out of the hole & looks as if it was actually designed to come out. I don't see any reason for it to be removable so why?? Why is i...

Resolved! Popper on Sense wristband is falling out

Owned my Fitbit Sense for a good few months now and suddenly the popper in the strap started falling out easily (see in the picture). It doesn't seem like the strap is damaged in any way but it makes the strap feel very easy to unclasp and fall off. ...

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Resolved! Feedback about support received for Sense wristband

I was given a Sense last year as a gift. It's a pretty good device electronically and feature wise. I use it mostly for running, but also walking and bike riding. Recently, the little piece on one side of the watchband that gets inserted into the oth...

Vegan leather wristband

I bought a vegan leather wristband. The colour started coming off after only a few wears. No help whatsoever from Customer service, no guarantee???!!!!. I sent photo’s of the problem on their request. Why ask for it if you are not going to help? I am...

Add horseback riding to Exercise Shortcuts

My Sense 2 thought I did an outdoor bike ride yesterday when I actually went on a trail ride on horseback. I was able to change the exercise to horseback riding in the app, but noticed Horseback Riding is missing from the All Exercises shortcut inter...

Sense wristband keeps falling off

I have had my Sense since Christmas and I love it! However, the last few weeks my wristband will not stay on the device. The bottom band is constantly detaching from the device. I have tried different bands and they all fall off. I think the latch t...

Resolved! Sense won't connect to WiFi

Hello, I'm using my brand new Sense for about 2 weeks purchased via Amazon. Even on first setup I wasn't able to add any Wi-Fi network. Even adding it manually I wasn't able to connect. Updating the firmware through Bluetooth took really long and f...

Sense wristband is broken on one side

So today one half of my sense strap broke off. The attachment is still attached but thr strap has come off the attachment Is this repairable or not. I got this in October 2020. I have a charge 5 so won't be without. I've been with Fitbit since 2...

Resolved! Wristband replacement recommendation.

Anyone have experience purchase non fitbit wristband?

Suggestion to fix Sense wristband issues

After 3 Sense replacements due to the poorly designed method of connecting the strap I have a fix.Disclaimer - I have no financial connection or incentive with the company that supplies the watchband.The company is Inkdly. In Australia their contact ...

Have you lost your Sense because of the watchband??

https://community.fitbit.com/t5/Sense/Sense-wristband-won-t-stay-connected/td-p/4557319/ Seems that others have lost their sense watches because of the watchband but wondering if people know why it's happening. I'm sure mine came off while swimming ...

Sense original band isn't available

My sense strap pin gone, I tried multiple online portals and bought 4,5 time but they are not lasting more than a week, could anyone suggest best strap availability for my sense . Moderator Edit: Clarified subject and updated label

Band end piece is stuck on Sense

I have had my Sense since April 2022 and it has been good. Today the band let go, & having trouble removing the band end piece from the watch. Are there any fixes? Cheers Bob Moderator Edit: Clarified subject

Sense bands fall all the time

My lower, receiver, band falls off all the time, for either no reason, or almost every time I put my hand in my pocket. Support doesn't seem to care at all. Moderator Edit: Clarified subject

Sense broken band

The belt just broke yesterday. How can I repair it or replace it? Moderator Edit: Clarified subject and updated label

Resolved! Piece of the band is stuck in Sense

Hoping there is an easy solution - my Sense strap just separated from the plastic insert or hub I think it's called. It's stuck in the watch and I am not sure how to remove it in order to insert it back into the strap so I can then re-attach it to t...

Sense band broke and charging issues

The band on this watch is a piece of junk I've had to change it several times The band Broke one day and the face of my watch is now cracked but I also have trouble charging the watch I Put it on the charger and nothing happens I will never purch...

Is the Fitbit sense recommended?

Hi everyone, I'm thinking of buying a Fitbit sense to use as heart rate, HRV, sleep, notifications trackingMy question is, how is it going today? I read a lot of complaints about malfunctions, the heart rate measurement is quite bad, etc.This was fix...

Sense band detached

I purchased that sense (i purchased the additional warranty) on a Friday it arrived on a Tuesday, on Wednesday i call fitbit to complain that the bottom portion of the band is detaching itself, the small piece that locks is loose and keeps moving cau...

Sence won't turn on

It's like it's frozen. I don't know what to do. Can someone please help me. Thanks

My experience with Fitbit Sense and the Customer Service

The locking mechanism after roughly a year of use no longer stays on the wrist. It just falls off. Upon contacting support they also told me it was unfixable and I was given a promocode that is literally the black Friday/cyber Monday sale. So basical...

Resolved! Wristband keeps detaching from Sense

The band is detaching from the device. I have had more problems with my Fitbits. So frustrating. This model is way overpriced and the connection is garbage basically. The versa with the pins me did this. These are plastic clicks that clearly cann...

Where can I find a wider Sense wristband?

I got myself the Sense to replace the aging Ionic. The Ionic still works and I still love it. However having a couple new features and faster response time is a nice upgrade with exception to one thing: the narrow bands it comes with. Ionic had a...

Sense - Replacement hasn't arrived yet.

I purchased a new Sense because it advertised a 6 day battery life. After charging it every 2 days upon it's purchase. I called tech support and they authorized a replacement. They were very clear that they would send me a replacement in 5 Busines...

Sense Screen Fell Off

Was working on a client’s hair and looked down to check time, and noticed my screen was hanging off. Didn’t bump it against anything, drop it, or do anything to cause damage. Had the sense for 13 months, of course it’s one month after the warranty pe...

questions about the sense

So, currently im using the insipre HR and i want to upgrade.Few questions about the Sense: does google assistant answer through speech or text only? can i use the speaker to play music? can i use the speaker as a bluetooth target of my phone?what i m...

Tracker issue

Sensr tracker not working for skin temp and erratic on sleep tracking. I called customer service and was told they were aware and will monitor. WHAT!!. JUST ABOUT HAD IT WITH THEY ASSISTANCE AND WILL BE LOOKING TO RETURN . IF THEY KNEW ABOUT THIS THI...

Band doesn't seem to stay secured to Sense

So my watch band feels a little strange let me explain a bit top band is snug in it connection no play it nice and stiff the bottom band connection into the watch now has play is this normal I didn't really notice any play before or is the mechanism...

Repeated Sense Band Failures

I have noted on the on-line FitBit forum that this seems to be a problem for a significant number of Sense owners. I have only had mine for a number of days and it started failing almost immediately. Contacted Customer service, got a case number, s...

Has the Fitbit sense improved since launch?

After 6 years, my Fitbit blaze is at the point where it no longer holds a charge for very long. So, I'm looking at the Sense, and a lot of reviews are from when the watch was new and I'm just wondering? Has it improved since launch? What has improved...