Forum Posts

Sense ECG reports won't save on Fitbit app

I can do a ecg on sense and get result but it is not saving on ecg report on app I’m using a iphone   Moderator Edit: Clarified subject and updated label

Dmurton by Recovery Runner
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ECG app has disappeared from my Sense

The ECG app has disappeared from my sense.  It happened about three months ago and I was hoping the problem would fix itself. It reappeared on its own for a couple days then was gone again. It is not in the gallery either even when searching for it. ...

Resolved! ECG not syncing with Fitbit App using Sense

This is related to the following thread: https://community.fitbit.com/t5/Sense/Sense-ECG-readings-not-syncing-or-tracking/td-p/4671980 I have a fitbit sense and a fitbit premium account.  The ECG app has been working perfectly.  Yesterday, I started ...

Dave_RI by Jogger
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ECG app disappeared from Sense

I had the ECG on my Sense and it worked well. Yesterday I noticed it disappeared from my screen. I went to download again and it was not available on the list of apps I could choose (attached). I read on the Fitbit website that the Sense (among other...

Screenshot_20230921_111608.jpg

ECG is not working on Samsung S21

Hi, Could you advise please why the ecg function of the Sense version, doesn't work on android Samsung S21 please? It works fine on iPhone. I'm told it's a fault with the new app. The new app was already bad enough. Could you advise if the ecg functi...

Rcsg by Jogger
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EGC app installation issue on Sense

I have had my Sense device for about four months now, I stopped wearing it for about 6 weeks as I moved house and it took a while to find again. Since I have started wearing it again, I noticed the ECG app has been deleted from my gallery. Every time...

Resolved! How does the ECG app work on Sense?

Hi,  I've just started using my Fitbit Sense, and wanted to know how the ECG-Atrial Fibrilation monitor works. Is it automatic or is it part of the 2-minutes EDA scan process? Thanks M Moderator Edit: Clarified subject and updated label

Ecg app constantly inconclusive

I've been using the Sense for almost a month now and I've only got one issue so far. The ECG app is always inconclusive. I have been combing  through the forum  and the help  topics I've tried it with my dominant and non dominant wrist. I've tried ap...

ECG keeps disappearing from Sense

I keep loosing ECG on my sense. It works fine for month's. It is not in my apps.   Moderator Edit: Clarified subject and updated label

barnett by Jogger
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Resolved! Recent ECG reports don't show up on iOS app

current ecg reports are not showing up in the iphone app. only the first one appears but none after.   Moderator Edit: Clarified subject and updated label

arettaga by Jogger
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ECG app crashes on Sense

Have you done the recent update? Since updating my Fitbit Sense to the most recent software, my ECG app is no longer working. Starts count down and then crashes and the device constantly keeps freezing. Up until updating the device, I had absolutely ...

Chri5ty by Recovery Runner
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No ECG app for Sense in Trinidad and Tobago

There are many of us here in Trinidad and Tobago with the Fitbit Sense and I am one of them that cannot access the Fitbit ecg app.I paid $300 just for this ecg feature. What a rip off that we cannot benefit from using the App which supports ECG readi...

Sense ECG App always inconclusive if HR above 100 bpm

From the manual, which was again linked to me today by a CS rep (I've lost track of how many times I have even opened tickets on this only to just have them closed and marked as resolved without any resolution):Inconclusive threshold should be 120bpm...

Fitbit ECG Manual 120BPM.JPG
sarcazm by Strider
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Resolved! Sense ECG app availability in Finland

March 2021, and the ECG app is still not available in Finland. All I get from fitbit support is very general answers, such as "it is still pending approval", and absolutely no estimate of when this will come, or the reason why it is available in othe...

Edu81 by Jogger
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  • 22 replies
  • 29 votes

Make ECG app available in Malaysia-Sense

I just bought a Fitbit for my mother for the ECG function, but just found out that the ECG app is not available in Malaysia. Is there a plan to make it available here? Why would you sell the device when it is disabled in Malaysia, can I send the devi...

Jeffrey04 by Base Runner
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Resolved! General review about the Fitbit Sense

I like Fitbit. But after using a Sense for about 8 months, I come to the conclusion that, with all its bells and whistles, Sense was a bite more than Fitbit could chew. And that's a pity, because it's affecting the brand's prestige, in my opinion.   ...

Resolved! Sense ECG app is not working

I am in Canada. ECG app was just released few days ago and I was so excited to try it. But I couldn't figure out why it does not work. App keeps saying "Set up on Phone, open your Fitbit app and go to the Discover tab. Find Assessments & Reports." th...

ECG App availability in the rest of Europe

Hello!    I am very interested in the time frame when will Fitbit Sense's ECG app be available in all EU countries? As EU countries have similar regulations and Fitbit Sense's ECG app already has CE-marking it is a bit confusing why only some EU coun...

UserJ by Recovery Runner
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  • 13 votes

ECG app and SpO2 tracking availability in Israel

Hi everyone,    My name is Yaniv and I am a gear review blogger from Israel.    I bought the sense to review it @ my blog for the only reason that the watch has the SpO2/ECG/Sleep Tracking apps.   Now I've asked the seller if those are available in I...

YanivY by Jogger
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Can I download inconclusive ECG results?

I am very interested in buting a Fitbit Sense for the ECG function. I see for the ECG app that there are three possible results that you can receive, Normal sinus rhythym, A-Fib, or Inconclusive. You can then download your results on the phone app an...

Fitbit app showing a blank page when using ECG app

When I click the ECG app on my Sense 2, it sends a notification to my phone to open the app. When I open the app, and then click "Get Started" , nothing happens after that. I get a blank page.   Moderator Edit: Clarified subject    

mks1234 by Jogger
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Sense ECG app doesn't work in Slovakia

Hello, I have a problem with my fitbit Sense watch. I did not have any EKG/EKG app installed on my watch. I can't find the app in the gallery either. I tried shutting down the app, restarting the app, clearing the app history. At the same time, the a...

123niko by Jogger
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Resolved! ECG not available in my country

I bought Fitbit Sence. It was stated on the site that it supports ECG. That was one of the reasons to buy. But the watch says that ECG is not available in my country. Have I been deceived? Have I paid money for something that isn't there? is there a ...

EugeneBo by Recovery Runner
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ECG - Low voltage readings

Hello, is anyone else getting very low voltage readings when taking an ECG with the new fitbit ECG app? I downloaded the app yesterday, and all readings are almost flat but declared 'normal' by the app. I am trying to add a screenshot, but so far the...

YvesNL by Recovery Runner
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Resolved! How do I use the ECG app on Sense and see the data?

It's great to see that ECG is finally available to use. It is on my watch, and I've tried it out. The instructions says to open your heart rhythm assessment in the Fitbit app to view your results, learn more and download a report to share with your d...

Sense ECG app gives inconclusive results

Hi Fitbit Community   Does anyone else get similar readings to mine where the waves in the ECG are very flat? Almost non existent?    I always make sure I am sitting and have my index finger and thumb firmly on the corners of the Sense. I get an inco...

Unable to get ECG app working on Sense

Trying to get Heart Rhythm Assessment working. The iPhone app says, "Oops, this isn't supported in your location..." My location is set to the United States, which is a valid location. Any idea how to make this work? Struggling to get the ECG app to ...

Resolved! Can't download the ECG app on my Sense

Good afternoon,   I am in Italy and just purchased a Sense smartwatch. I am unable to download the ECG app, I cannot even find it in the Fitbit app store.   Can anyone help?   Thanks a lot   Moderator Edit: Clarified subject

Defincies of the Fitbit Sense devices in Turkey

Hello,Will there be Turkish language support anytime?When will EKG and SpO2 features be available in Turkey?Please reply as soon as possible, thank you for your help. 

Resolved! When will the ECG app be available in Isle of Man?

When will each be available in the Isle of Man. My Sense shows location as United Kingdom bit I keep getting the "oops" message   Moderator Edit: Clarified subject and updated label

MoFizz by Jogger
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Resolved! Sense ECG on ankle

Hi all, random q but has anyone successfully managed to get the ECG to work on their ankle? Mine is continually saying inconclusive. 

LauraBF by Jogger
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  • 13 replies
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Internal server error when viewing ECG results

I bought the Sense to keep track of my Afib however now when I go to heart assessment to  view results I get a screen with big foot saying that the internal servers are down. I contacted support twice and included a screen shot, updated the Fitbit re...

Britbat by Recovery Runner
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  • 13 replies
  • 5 votes

When will the ECG app be available in Japan?

When will the ECG be available to be used in Japan and is there any hope. I bought this device today and unhappy that the very things I wanted was ECG and not working.   Moderator Edit: Clarified subject

Jpnmike by Jogger
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  • 12 replies
  • 17 votes

ECG app quit working on Sense

The ecg in my Sense watch quit working a week ago. I've tried everything I can think of and everything I found in the forums. It still doesn't work. It either keeps restarting the timer or when it does time out at 30 seconds it gives me an inconclusi...

justtired by Recovery Runner
  • 214 Views
  • 5 replies
  • 2 votes