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ECG app crashes on Sense

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‎04-15-2023 03:59 - last edited on ‎04-28-2023 11:14 by Fitbit Moderator

‎04-15-2023 03:59 - last edited on ‎04-28-2023 11:14 by Fitbit Moderator

Have you done the recent update? Since updating my Fitbit Sense to the most recent software, my ECG app is no longer working. Starts count down and then crashes and the device constantly keeps freezing. Up until updating the device, I had absolutely no issues. I have tried all of the suggestions and have even gone as far as factory resetting it to no avail, which makes me think it’s something to do with the most recent update. 

 

Moderator Edit: Clarified subject and updated label

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‎04-28-2023 11:17 - last edited on ‎03-13-2024 04:22 by Fitbit Moderator

‎04-28-2023 11:17 - last edited on ‎03-13-2024 04:22 by Fitbit Moderator

Hi there, @Chri5ty.

I've moved your post to a different thread to keep the forums organized. Thanks for bringing this to our attention, and the steps tried prior to posting. I'm sorry for this inconvenience experienced with your Sense. I went ahead to check your details and it seems you already have a case created with our Support team. I'm glad they're providing you with assistance, please keep an open communication with them.

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