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Fitbit app showing a blank page when using ECG app

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‎02-06-2023 06:00 - last edited on ‎02-06-2023 08:21 by Moderator Alum

‎02-06-2023 06:00 - last edited on ‎02-06-2023 08:21 by Moderator Alum

When I click the ECG app on my Sense 2, it sends a notification to my phone to open the app. When I open the app, and then click "Get Started" , nothing happens after that. I get a blank page.

 

Moderator Edit: Clarified subject

 

 

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‎02-06-2023 06:16 - last edited on ‎01-24-2024 09:03 by Fitbit Moderator

‎02-06-2023 06:16 - last edited on ‎01-24-2024 09:03 by Fitbit Moderator

Hi there, @mks1234. Welcome to the Community Forums. Thank you for trying to troubleshoot the issue before reaching out. 

To better assist you, would you mind sharing a screenshot of the Fitbit app showing the issue or error message so we can go from there?

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‎02-06-2023 06:23

In response to YojanaFitbit

‎02-06-2023 06:23

mine has done the same thing.  I even turned off my Bluetooth and turned it back.  Forced restarted my Sense nugget.  Shut off and turned on my app several times.  Nothing is making it work or sync.

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‎02-06-2023 08:51

‎02-06-2023 08:51

I think there is a global outage. Maybe it is happening because of that.

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