11-15-2021
19:41
- last edited on
11-16-2021
18:21
by
LizzyFitbit
11-15-2021
19:41
- last edited on
11-16-2021
18:21
by
LizzyFitbit
Can I buy a Sense watch in USA and use the ECG App in México?
Moderator Edit: Clarified subject and updated label
11-16-2021
18:43
- last edited on
05-04-2024
10:48
by
MarreFitbit
11-16-2021
18:43
- last edited on
05-04-2024
10:48
by
MarreFitbit
Welcome to the Community Forums, @AntonioValero.
Thanks for your interest in the Fitbit Sense. As you may know the ECG app is available in certain countries that are in compliance with applicable laws and regulations related to our medical products. While you can use this app in United States, because Mexico isn't yet part of the supported countries list, you may have difficulties to use it in there. I'm sorry if this causes any inconvenience. Our team keeps working to bring this feature to Fitbit users across the world, and please know your feedback won't go unnoticed.
06-21-2023 21:02
06-21-2023 21:02
What is needed to have the ecg is very important to have it . We pay the same price for the sense or even higher and we are without the ecg and oxygen reports. Something should be done to help users in Mexico
06-22-2023 04:35
06-22-2023 04:35
@Iluvulord These features are medically regulated features. They needed FDA approval in the US to get released here. They need approval from the equivalent regulatory body in Mexico. Mexico isn't on the ECG app country list. I can't find an SpO2 list. Your government must approve these features.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.